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Vehicle inspections

  • We will carry out a vehicle Examination and provide a Report of our findings to you.  Our inspection consists of a visual, external check on the vehicle you have registered to be examined and does not include a fault diagnosis, or any dismantling or removal of parts. In total we will check up to 166 aspects of the vehicle, depending on the make and model of the vehicle and the type of Examination you have booked. If a road test is included in your examination, we will conduct a road test of up to ten miles, which will be carried out within the local speed limits
  • Due to the visual nature of our Examination, it may not be possible to carry out all checks in all cases. In the event that we are unable to carry out any element of the Examination due to circumstances beyond our reasonable control  we will not refund any part of the Examination fee.  Provided that where we have been unable to carry out the entire Examination and we reasonably consider, at our sole discretion, that this was due to no fault on your part, we may offer to carry out the Examination on an alternative date at no additional cost.
  • We do not analyse, dismantle or remove any part or component or mechanism from the vehicle when carrying out the Examination and therefore we do not accept liability for defects which arise in any part of the vehicle which is not included in our Examination, or not reasonably apparent or capable of identification at the time of Examination, nor for latent defects which are later discovered, nor for defects which arise after the Examination if they were not reasonably detectable at the time the Examination was carried out.
  • Your Examination does not replace manufacturer or other servicing or maintenance requirements or any legal checks. Your Examination does not include stress or weight tests on any part of your vehicle including, without limit: seat fitting, belt, strap, grab rails, mountings, harness or adaptation, or their security.
  • We are unable to verify the accuracy of the vehicle’s mileometer reading and can merely report the mileage reading.
  • We will send by email or first class post, a Report of the findings of the vehicle Examination within one working day of the Examination (when possible).
  • To carry out the Examination we require, and it is your responsibility to arrange, the following (and you agree that if you fail to arrange for these to be available it may restrict the scope of the Examination and that the full Examination fee will remain payable):
    • The keys to the vehicle
    • Sufficient fuel for the Road Test
    • The vehicle will be located on a hard, level surface off the public highway – if this is not possible, the Examination may be restricted
    • The vehicle must be present at the address of the Examination as provided at the time of the booking and ready for inspection
    • Examination during daylight hours in good weather conditions. Poor weather conditions or visibility may mean the Examination is restricted
    • The vehicle to be in a reasonably clean condition
    • The vehicle to be in a roadworthy and driveable condition
    • A valid MOT Certificate (where applicable) and the vehicle’s DVLA registration documents should also be available for inspection.
  • Any dates discussed with you for the carrying out of the vehicle Examination and production of our Report will be estimated dates only and not a guarantee of such dates.
  • A verbal report may be included as part of your Examination. In this case, our Examining engineer will use reasonable endeavours to give the verbal report to you before 6.00pm on the day of the Examination. In the event of any discrepancy between the content of our Report and any verbal report, the Report will prevail.
  • No inspection will take place of the internal fittings or the workings of the roof hatch of a campervan. Vehicles should be unladen for the purposes of the Examination.
  • The agreement to carry out the vehicle Examination and the content of the Report are personal to you and cannot be used, relied upon nor transferred to anyone else without our advance written consent. We accept no liability to any third party. You agree that you will make no representation to the contrary and that you will advise third parties accordingly.
  • You will be required to make payment at the time of booking, either by credit or debit card in advance of the Examination.
  • You may cancel your Examination in writing at any time,execpt
    • Where we have carried out an Vehicle Datacheck, we will deduct the cost of the check from the Examination fee and refund the balance to you; and
    • Where you cancel within 24 hours of the Examination and in such circumstances, you will not be entitled to any refund

    Our staff and contractors will use reasonable skill and care when providing the vehicle Examination service.

     

  • We cannot accept liability for defects not reasonably apparent in vehicles which have been subject to abnormal use which is not apparent during our Examination and is not drawn to our attention. You accept that such vehicles are may be more prone than usual to latent defects.
  • You agree that a lack of defect in any part of the vehicle at the time of the Examination does not constitute a warranty or guarantee of durability in any part of the vehicle, nor is it a guarantee against defects arising in the future.
  • If you are dissatisfied with any aspect of your Examination or the services provided to you by Auteco, please bring your complaint to our attention as soon as you can of becoming aware of it. If you have any dispute or query with our written report (“Report”), you agree to offer us the right to re-examine the vehicle before you carry out any repair or rectification work on the vehicle. This does not affect your statutory rights to take legal action or exercise any other legal remedy. Complaints should be made in writing to our head office
  • We reserve the right not to carry out or to continue with a vehicle Examination if anyone behaves in a threatening or abusive way to our staff or contractors, or if the vehicle is situated in an unsafe or unsuitable position.  In these circumstances, you will not be entitled to any refund.
  • We will not be responsible for any unforeseeable losses, losses that were not caused directly by us or for any business losses. This does not reduce your statutory rights to claim compensation in relation to the services we provide.
  • We will not be liable for any delay or failure to carry out the Examination service if we are prevented from doing so in circumstances beyond our reasonable control including, without limitation, acts of God; legal restrictions which prevent us attending the vehicle; industrial dispute or severe weather conditions. 

 
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